Free Shipping on all US orders over $50! /// Extended Holiday Exchange Policy

 

Q: How can I contact you? 

A: Feel free to email our Question Hotline at any time if you have any questions about our company, our clothing or any other inquiries you might have! We always try and respond within a day or two. You can also contact us on our InstagramTwitter and Facebook

 

Q: How can I send you pictures of me looking fantastic? 

A: We love when our customers send us pictures! If you'd like to send us some, please send them to adrienne@littleblackdiamond.com. Please include your Instagram or Twitter name, so we can shout you out if we decide to use your picture.

Note that we don't use all the pictures that are submitted, and by submitting any picture, you are granting Little Black Diamond an unlimited license to use the submitted image for any commercial purpose. If you need a picture taken down for personal or professional reasons, please notify us right away - we respect your privacy, and won't use a picture if you have asked us not to.

 

Q: What is the returns / exchange / price match policy?

A: Our goal is your satisfaction. If anything we sell you is defective or damaged, we will replace it. If the product is not defective, we will accept returns on unworn, unwashed clothing for up to 14 days. Unfortunately, we cannot accept returns on glasses or pasties at this time. You are responsible for shipping it back to us, unless it’s defective (if your order included free shipping, any returns made will be less the standard shipping cost). To make a return, please e-mail us.

 

We will price match items that go on sale for up to 14 days after purchase. Any discount offer that requires a coupon code is not eligible for a price match, however, if you buy an item and see a coupon code for it the next day, e-mail us, and we'll try and do something for you.

All sales items are final sale and cannot be returned or exchanged. 

 

Q: Can you guys do something custom for me?

A: We are usually unable to fulfill custom requests. However, we do listen to them, and will certainly take into account any requests when we do new production runs. Some of our products have been inspired by customer requests!

 

Q: How long does shipping take?

A: 

We try and ship all orders next business day, but sometimes it takes two if it's a busy day. 

Inside the USA: In the US Standard shipping takes 3-7 days, Priority takes 2-3 days, Express is 1-2 days.

Canada: Standard Shipping to Canada is usually 7-10 days, and Priority is 5-7 days. These estimates may vary depending on how long it takes to clear customs. First Class International, only include tracking through Customs. If you do not receive your package within 10 days of receiving a shipping notification, please contact us. 

Europe, Asia and AustraliaShipping abroad takes about 1-3 weeks (Western Europe and Australia tend to be closer to 10-14 days), but may vary depending on how long it takes to clear customs. We currently only offer US Postal Service First Class International, which only tracks through Customs. If you do not receive your package within 3 weeks of receiving a shipping notification, please contact us. 

All duties and customs charges are the responsibility of the customer. If you require special shipping arrangements, we will generally try and accommodate you, so please e-mail us.

If our shipping software flags your address as invalid, we will email you within one business day to confirm the address. If you don't receive a shipping email within 2-3 business days, please e-mail us (Note: We are having trouble with Yahoo spam filtering our emails, please add littleblackdiamond.com to your exceptions list)